Notice history

Nov 2026

No notices reported this month

Oct 2026

No notices reported this month

Sep 2026

ResolvedSeptember 03, 2026 at 11:39 PMUTC
This incident has been resolved. The identity-service degradation at our cloud provider ended at approximately 3:20 PM PDT (22:20 UTC), and API error rates, latency, and workload launches have been normal for over an hour since. Any SQL sessions, notebooks, or jobs that failed to start between 2:20 and 3:20 PM PDT can be retried normally. We apologize for the disruption and will follow up with the changes we're making to reduce our sensitivity to this class of provider issue.
MonitoringSeptember 03, 2026 at 10:33 PMUTC
Our cloud provider's identity service has recovered. API error rates, latency, and workload launches have been normal since approximately 3:20 PM PDT (22:20 UTC), and all API instances are healthy. We are continuing to monitor before marking this incident resolved. Any workload launch that failed during the incident can be retried now.
IdentifiedSeptember 03, 2026 at 9:20 PMUTC
Since approximately 2:20 PM PDT (21:20 UTC) the Wherobots Cloud API has been experiencing intermittent errors, and some workloads are failing to start. Customers may see API requests and console actions fail or time out, and new SQL sessions, notebooks, and jobs may fail to launch. Tools that authenticate through the API (for example the MCP server) may also fail intermittently.
We have identified the cause as a degradation in an identity service operated by our cloud provider. This is not caused by a change on our side, and no customer data is affected. Impact peaked between 2:20 and 2:45 PM PDT and has been intermittent since; some requests continue to fail while the provider recovers.
If a workload fails to start, please retry — launches succeed once credentials are issued. We are monitoring closely and will post another update within 30 minutes or sooner if the situation changes.

Wherobots - Notice history

All systems operational

Nov 2026

Oct 2026

Sep 2026