A third-party service provider experienced an outage that intermittently prevented some Wherobots services from retrieving their live configuration. During this period, customers may have experienced:
1. Sessions, notebooks, and job runs in the AWS US East (Ohio / us-east-2) region failing to start, or the region appearing unavailable.
2. Slower startup for sessions, notebooks, and job runs.
Impact was intermittent and did not affect already running workloads. Service has been fully restored, and we have removed the affected startup paths' dependency on the third-party provider and added monitoring to detect this condition in the future.
